Privacy Policy

Privacy Policy for https://downpipe-bendigo.thebestlocalpro.com

Introduction

Welcome to https://downpipe-bendigo.thebestlocalpro.com (referred to as “Downpipe Bendigo” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your interaction with Downpipe Bendigo, including:

Please note that this Privacy Policy does not extend to third-party platforms, applications, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy becomes effective when you:

  1. Use our applications or services as an authorized user, granting us access to specific data for personalized experiences.
  2. Visit our website(s) linked to this Privacy Statement, which may involve tracking your online behavior through analytics tools.
  3. Communicate with us via email, phone calls, texts (SMS), or newsletters, where we process your contact details and conversation history.

Personal Data Collection

We collect various types of personal data, including but not limited to:

  • Account Information: User names, passwords, registration details, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details (if provided) and financial records related to services or products purchased.
  • Purchase Information: Details of products or services bought, including quantities and prices.
  • Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and IP addresses for user tracking and analytics.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback: User comments, reviews, and responses to surveys or feedback forms.
  • Social Media Information: Data from social media platforms when you interact with us through these channels.
  • Product Information: Search history, product preferences, and recommendations based on user behavior.

We obtain this data through direct user input, interactions with our systems, and automated technologies (e.g., cookies, pixels) for improved functionality and analytics. Third-party service providers may also share personal data with us, adhering to their respective privacy agreements.

Cookies

Downpipe Bendigo uses cookies to enhance your experience and understand user behavior better. Cookies are small text files stored on your device and categorized as:

  1. Strictly Necessary: Essential for website functionality, ensuring basic interactions and services.
  2. Preference: Remembering user preferences and settings to provide customized experiences.
  3. Analytics: Tracking website usage statistics to improve our services and content.

Users can manage non-essential cookies through our Cookie Manager, allowing you to control your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes specified in this policy or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data.

Security Measures

Downpipe Bendigo has implemented robust organizational safeguards and security measures to protect your personal data:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: Engaging reputable third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights (depending on your location)

The privacy laws in various jurisdictions grant individuals specific rights regarding personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: The right to request corrections or amendments if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Under certain conditions, you can ask for the deletion of your personal data.
  • Restriction: Limiting our processing of your data in specific circumstances.
  • Portability: Obtaining your data in a structured, commonly used format and transferring it to another controller.
  • Objection: Opposing the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: You have the right not to be subject to automated individual decision-making or profiling.
  • Appeals/Complaints: Filing appeals or complaints with relevant supervisory authorities.
  • Withdrawing Consent: The right to withdraw consent at any time where we rely on it for processing.

To exercise these rights, please contact our privacy team using the details provided below. We will respond to your requests as quickly as possible and within legal requirements.

Changes to Policy

Downpipe Bendigo reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website, and we encourage you to review this page periodically for updates.

Contact Information

For questions, requests for data access or deletion, or any other privacy-related inquiries, please contact us: